This policy explains what personal data My Father’s Feet (“we”, “us”) collects when you contact us, book a session or use this website, how we use it, and the choices you have. We handle personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).
What we collect
- Contact details you give us — your name, mobile number and email address — when you message us on WhatsApp, submit a form on this site, or make a booking.
- Booking information — the outlet you choose, the treatment, and your preferred date and time.
- Health information you choose to share — for example an injury, an area of pain, a recent operation, allergies or a pregnancy. You are never obliged to share this, but it helps our therapists work safely and it may be necessary before certain treatments.
- Website usage data — pages viewed, approximate location, device and browser, collected through cookies and similar technologies as described below.
We do not knowingly collect personal data from anyone under 16 without a parent or guardian’s involvement.
How we use it
- To take and confirm your booking, and to contact you about it
- To deliver your treatment safely and appropriately
- To answer your questions and respond to feedback or complaints
- To keep basic records of visits and packages purchased
- To understand how our website is used so we can improve it
- To send you offers or updates, only where you have agreed to receive them
Cookies and analytics
This website uses Google Analytics 4 and Google Tag Manager to understand how visitors find and use the site, and Google advertising tools to measure our advertising. These set cookies in your browser and may collect an anonymised identifier, your approximate location and details of the pages you visit.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. Blocking cookies will not stop you using this site or booking with us.
Who we share it with
We do not sell your personal data, and we do not share it for anyone else’s marketing. We share it only with:
- Service providers who help us run the business — for example our website host, booking and messaging tools, and analytics providers — and only to the extent they need it
- Our therapists and outlet staff, so they can deliver your treatment
- Authorities, where we are required to do so by law
Some of these providers, such as Google and WhatsApp, may process data outside Singapore. Where that happens we take reasonable steps to ensure a comparable standard of protection, as the PDPA requires.
How long we keep it
We keep personal data only as long as we need it for the purposes above, or as long as the law requires. Where you have bought a package or are a returning guest we keep your record for as long as you remain a customer. When data is no longer needed we delete it or anonymise it.
Your rights under the PDPA
- Access — ask what personal data we hold about you and how it has been used
- Correction — ask us to correct anything inaccurate or incomplete
- Withdraw consent — tell us to stop using your data for a given purpose, including marketing, at any time
To make a request, contact us using the details below. We may need to verify your identity first. Withdrawing consent for us to contact you about a booking may mean we can no longer provide that service.
Marketing messages and the Do Not Call Registry
We only send marketing messages to people who have agreed to receive them. You can opt out at any time by replying to any message or contacting us directly. We also respect Singapore’s Do Not Call (DNC) Registry.
Keeping your data safe
We take reasonable steps to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take this seriously and review our practices.
Links to other websites
Our site links to services such as Google Maps and WhatsApp. Those services have their own privacy policies and we are not responsible for how they handle your data.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Please check back occasionally.
Contact us
For any question about this policy, or to make an access, correction or withdrawal request:
- Email: myfathersfeet.sg@gmail.com
- WhatsApp or phone: +65 8487 8480
If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore.